Do you know how to turn requests for free work into billable work?
Last updated by Brady Stroud [SSW] 7 months ago.See historyOften clients will call up asking for a short task to be performed. You need to know how to let them know that the time will be charged.
"Let me remote into the server to investigate"
Figure: Bad example - they don't know this will be billed
"If it was a quick 5 mins I would do it for free, however I need to do a little investigation. First impression is that it might take me a couple of hours... if that is OK, let me know."
Figure: OK example - Making sure you won't work for free
"Let me see if I can get you a booking for tomorrow"
Figure: Good example - Booking in a day of work minimises context switching, and trains the client to book you for 1 day at a time.
