Do you know how to upgrade CRM 2015 to 2016

Last updated by Tiago Araújo [SSW] 3 months ago.See history

CRM 2016 has many improvements over it's predecessors, including Power BI integration, improved navigation, and the new Outlook extension.

The procedure for upgrading CRM 2015 to 2016 is:

  1. Apply Windows Update on CRM and Database servers
  2. Go to CRM server | Deployment Manager | Disable CRM organization
    disable org
    Figure: Disable organization
  3. Back up CRM organization database and configuration database
  4. Go to CRM server | Control Panel | Uninstall "Microsoft Dynamics CRM Reporting Extensions"
    uninstall reportingextensions
    Figure: Uninstall CRM Reporting Extensions
  5. Download CRM 2016 Server installation file and start the upgrade

    upgrade demoorg
    Figure: Select the demo organization to be upgraded

    Note: It's better to have an empty demo organization to be upgraded first, so that you can test if the server upgrade has no issues.

    upgrade successfully
    Figure: Successfully upgraded CRM server
    test demo org
    Figure: Quick test on the demo organization
    upgrade businessOrg
    Figure: Upgrade business organization
    upgrade org successfully
    Figure: Successfully upgrade organization

  6. Go to CRM setup directory | SrsDataConnector | Install 'Microsoft Dynamics CRM Reporting Extensions"
    install reporting extensions
    Figure: Install CRM Reporting Extensions
    upgrade to crm2016
    Figure: Successfully upgraded to CRM2016

If using Email Router, do the following 2 steps to upgrade Email Router to 2016

  1. Go to CRM server | Uninstall "Microsoft Dynamics CRM 2015 Email Router"
    uninstall emailRouter
    Figure: Uninstall Email Router 2015
  2. Download CRM 2016 Email Router and install
    install emailRouter
    Figure: Install required components for Email Router 2016
    emailRouter installtionFinish
    Figure: Successfully installed Email Router 2016
    configurate emailrouter 2
    Figure: Configure Email Router

You're now ready to roll with Microsoft Dynamics CRM 2016. If you had any trouble with this guide, please let us know with a rating of this rule.

Adam Cogan
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