Do you summarize updates clearly when communicating status?

When following up with a client or giving a status update, avoid repeating their entire message or quoting long blocks of text.

A great status update is short, clear, and easy to act on. Your goal is to let the client understand the update in seconds, without needing to read through a long narrative. Provide just enough context and then give one clear, actionable status line.


From:	Dave
To:	John

Hi John

       > Content update request
         We want to update the Services page
         Replace the banner image
         Change the call-to-action text
         Preferably by Friday

I've added a task for updating the Services page, replacing the banner, and changing the call-to-action text. You can see it here: {{ URL }}

Dave

Figure: Bad example - The reply unnecessarily repeats the client’s full message and adds noise.